Terms and Conditions

Effective Date: June 28, 2025

Welcome to The Listening Companion. By using our services, you agree to the following terms and conditions. Please read them carefully.

1. Service Overview

The Listening Companion offers non-clinical, non-therapeutic listening sessions designed to provide emotional presence, compassion, and support. We do not provide mental health counseling, medical advice, or crisis intervention.

2. Eligibility

To use our services, you must be at least 18 years old. By booking a session, you confirm that:

• You are of legal age;
• You are voluntarily seeking a supportive listening experience;
• You understand that we are not licensed mental health professionals.

3. Booking and Payment

• All sessions must be booked through our official platform (e.g., Calendly or website).
• Payment is required at the time of booking, unless otherwise agreed upon.
• Accepted payment methods include [e.g., credit card, PayPal, Cash App, Venmo].
• Sessions will not be confirmed until payment is received.

4. Cancellation and Rescheduling

• You may cancel or reschedule your session with at least 24 hours’ notice for a full refund of the remaining balance minus the booking or rescheduling fee(s), or receive a rescheduling credit.
• Cancellations made with less than 24 hours’ notice are non-refundable.
• The Listening Companion reserves the right to cancel or reschedule sessions with notice. In such cases, you may receive a full refund or reschedule at no additional cost.

5. Confidentiality

We deeply respect your privacy. While we are not bound by therapist-client confidentiality laws, we pledge the following:

• Your information will not be sold, shared, or disclosed except when required by law.
• Sessions are not recorded without your explicit written consent.
• If there is a threat of harm to staff or others, we may take steps to contact appropriate emergency services or authorities.

6. Code of Conduct

All clients agree to maintain respectful and appropriate behavior. The following is strictly prohibited:

• Harassment or inappropriate language;
• Sexual or abusive conduct;
• Attempts to use the service for illegal or exploitative purposes.

Violation of this code may result in immediate termination of the session without refund and permanent banning from future sessions.

7. Disclaimers

• The Listening Companion is not a substitute for professional medical, psychiatric, or psychological help.
• If you are in crisis or experiencing suicidal thoughts, please contact emergency services or a licensed mental health provider immediately.

8. Limitation of Liability

The Listening Companion and its facilitators shall not be liable for any damages, including but not limited to, emotional distress, personal injury, or financial losses arising from your use of our services. Use of the service is at your sole discretion and risk.

9. Changes to Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on our website, and continued use of the service constitutes acceptance of those changes.

10. Contact

For questions, feedback, or concerns, please contact us at:

📧 Email: [[email protected]]
🌐 Website: [https://thelisteningcompanion.us]

By booking a session, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.